Refund and Returns Policy for Apollo IPTV

At Apollo IPTV, we are committed to delivering top-quality streaming services and ensuring your satisfaction. If you’re not fully satisfied with your subscription, our Refund and Returns Policy outlines your options. Please review it carefully.

Eligibility for Returns and Refunds

Subscription Cancellations

• Refund Window: You may request a refund within 2 days of your initial purchase.
• First-Time Subscriptions: Refunds apply only to new subscriptions, not renewals or extended plans.
• Free Trial Users: Customers who used a free trial before subscribing are not eligible for refunds on paid subscriptions.

Non-Refundable Items

• Customized channel packages or promotional offers are non-refundable.
• Activation or setup fees are non-refundable.

Conditions for Refunds

• Refunds are processed after eligibility verification.
• Upon refund approval, your access to Apollo IPTV services will be terminated immediately.
• Refunds will be issued to the original payment method (e.g., via Stripe, PayPal) within 5–7 business days.

How to Initiate a Refund

To request a refund, please follow these steps:

1. Contact our support team via email at [email protected] or phone at +212 641374275.
2. Provide your order details, including username or m3u link and the reason for your request.
3. After reviewing your request, we’ll notify you of the approval status and next steps.

Exceptions

• Refunds will not be issued for accounts violating our Terms of Service.
• No refunds are available for issues caused by external factors, such as internet connectivity, incompatible devices, or third-party software.
• Free trial users transitioning to paid subscriptions are ineligible for refunds.

Need Help?

If you have questions about our Refund and Returns Policy, our customer support team is here to assist. Reach out via [email protected] or +212 641374275 for a seamless experience.

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